Order Confirmation

As soon as you place your order with Augustine Supply Co., you will receive an order confirmation email. This confirms that we have received your order and pre-authorized your payment.

Once your order is received, we begin processing immediately. Most orders are processed and shipped within 1–2 business days.

Estimated delivery times are typically 5–7 business days, depending on product availability and shipping location.

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Order Shipment

Once your order ships, you will receive tracking information sent to the email address provided at checkout within 24 hours of shipment.

If you do not receive tracking information within 6 business days, please contact us at:

📧 support@augustinesupplyco.com

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Shipping Area

We currently ship within the United States only. We do not offer international shipping at this time.

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Shipping Options

Shipping options may vary depending on the product and supplier availability.

Standard Shipping (Curbside Delivery)

Most orders include free standard shipping when available. This option typically delivers within 5–7 business days after processing.

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Threshold Delivery (if applicable)

This service includes delivery of the item to your porch, garage, or entryway. Availability depends on product type and shipping carrier.

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White Glove Delivery (if applicable)

White Glove Delivery includes placement of the item in a room of choice and may include minor assembly and packaging removal.

Note: Some products such as saunas or specialty items may not include assembly services.

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Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to factors outside our control, including supplier delays or carrier issues. We appreciate your patience and understanding.

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Customer Support

For any shipping-related questions, please contact:

📧 support@augustinesupplyco.com
📞 (814) 201-1661

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Agreement

By using this website and placing an order with Augustine Supply Co., you agree to the terms outlined in this Shipping Policy. If you do not agree, please do not use our website.